32Red is operated by 32Red Plc. – a British company licensed by the Government of Gibraltar. The firm aims to satisfy in five key aspects – game quality, win rate, payout speed, security, and transparency. If you’re interested to know whether 32Red manages to reach such goals (and whether it’d be smart to become one of its customers), simply read on.
32Red has an impressive assortment of games powered by the world’s leading internet gaming software provider – Microgaming. There are 18 mobile casino games for players to choose from, and that includes classics like slot machines and video poker. Such games are all playable on any Apple and Blackberry gadgets (smartphone and tablets).
32Red mobile casino also has promotions and bonuses just like any other mobile casino. £32 is given free to new players for every £20 they deposit. This serves as a welcome bonus that is exclusive for those who would join 32Red (guest players do not qualify for this promotion) and valid for the first deposit only. Free Chip Friday is another promotion wherein a random player (who placed a real money bet on mobile casino games) is selected for a chance to win a prize (from £5 to £500).
The winner would receive an SMS or an e-mail notification regarding the winnings; however, the free chips must be wagered 10 times before withdrawal. Red Ruby Rewards is another promotional offer, but it’s simply is a loyalty scheme. It starts on the very first bet (player receives a VIP treatment); with every game played, the player would earn red rubies that would define his loyalty tier. Those in higher tiers receive better benefits, including birthday bonuses. Every month, the player needs to earn a certain number of rubies (determined according to tier) to continue receiving benefits and bonuses.
There’s also a chance for VIP players to be invited to join the club rouge group. There are special promotions, loyalty points, gifts and exclusive offers for the club rouge members. A club rouge member receives a 200% bonus on the red rubies while playing 32Red mobile casino games. Another benefit of being a club rouge member is the ability to exchange the little gems for cash with no wagering requirements involved. A birthday treat is given wherein 5,000 red rubies would be awarded.
Since a lot of players are joining 32Red, many different payment methods are available to give players a safe yet easy way to deposit and withdraw their winnings. Debit cards, credit cards, Barclays Pingit, Neteller, Ukash and Entropay are all available and easy to use. However, it’s true that the mobile casino isn’t really well known for excellent currency support, as it only accepts GBP, EUR, USD, CAD and AUD.
In terms of customer service though, 32Red is quite topnotch as its support team is always available to help players. They also accept comments (whether good or bad) and suggestions. Players can e-mail them or contact them through
phone number. Surprisingly, sending snail mail is also an option. Lastly, there’s a live chat service (arguably the best way to contact them) that makes it easier for customers to get answers to all their queries.
All in all, 32Red is a good pick both for those who are just starting to explore the world of online casinos and for the ones who’ve been enjoying games of chance at home for quite some time.